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Terms & Conditions

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.

Terms and Conditions

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these.
This does not affect your statutory rights as a consumer.

Purchasing

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price.
Allow 3-6 working days for cheque clearance. For out of stock items, delivery dates given are only estimates.
Free Shipping - For purchase of $3000 (all items).
For purchases over $5000, tax will be provided free of charge. The cost of tax in your country will be the responsibility of our company. Additionally, our company can only make delivery for purchases with a total price above $2000. It is as simple as that!

Info: If you have difficulty registering online to make a purchase on our company website, please do not hesitate to contact us. We will help you to complete your registration on our company website.

Payment

1. Medanvision accepts the following payment options:
Payment Via Bank Wire Transfer (T/T), Wise Transfer, Western Union (WU), MoneyGram International

- Wire Transfer:

  • Bank Central Asia (BCA)
  • Bank Cimb Niaga
  • Bank Mandiri

- PayPal/Credit card (only applies for purchases with a total amount reaching USD 2000)

2. Upon your successful online payment with PayPal, Bank Transfer or Western Union options, please remember to fill in the electronic Payment Confirmation Form.
3. Kindly note that your order will not be processed without the payment confirmation slip.
4. Your order will be processed on the same day upon successful payment confirmation.
5. If you have questions about Medanvision Store payment process, kindly contact our sales consultant at order@medanvision.com for assistance.

Currency - We currently accept Indonesia Rupiah (IDR), US Dollar (USD $), Australian Dollar (AUD $), EURO (€), British Pound (GBP £)

Info: We only accept purchases made through PayPal, Bank Transfer, and Western Union. Your purchase will be processed after you inform our company of your payment, or you may also send your payment receipt by Fax or Email to our company. We can only process delivery of goods after we receive cash from the buyer. However, if you make a purchase at our company and within the next 3 days you do not send information about your purchase or you do not send your proof of payment to our company, we will immediately cancel your purchase status.

For order email address: order@medanvision.com. Please contact this address for assistance.

MEDANVISION GIVES 100% MONEY BACK GUARANTEE:

  1. We are willing to refund your money if you do not accept the purchase order.
  2. Super Fast Delivery. 100% guaranteed to arrive at the destination after the buyer provides the full shipping address.
  3. Shipping is done through world-renowned carriers such as DHL, UPS, or FedEx according to the buyer's preference.
  4. If the shipment is received damaged or defective, please contact us immediately. We will refund your money or replace your order with a new one. Do not worry about the cost. Our company will be responsible and you will not be charged any additional fee.

Purchase Policy

Purchases made by Bank Transfer or Western Union must be completed using those methods. For safety and ease, we ask all those placing orders via Bank Debit to do so through our secure online website. Please contact us for details.

Delivery

We aim to deliver goods to you within 4-6 working days, but we cannot guarantee an exact delivery date. We do not dispatch until we have received payment.

Complaints

We try very hard to exceed our customers' expectations. If we fail and you need to complain about our service, please email us at complainsales@medanvision.com or call us at 0614153373 / 0614153372 / +6281282705723.

We will answer all questions or requests within a maximum period of 1x24 hours.

- If you have any suggestions or comments, please let us know via Customer Service at order@medanvision.com. If you are interested in making a purchase at our company, please complete your purchase through the shopping cart (create an account) on our company website so that we can immediately prepare your order.

- If you have made a purchase and are not satisfied with our services, please contact us at complainsales@medanvision.com or order@medanvision.com so we can work better for your satisfaction.